Category: Consumers

Stop with expensive after-sale service calls

The cost of a call to an after-sales telephone number must not exceed the cost of a standard call. This is what decided the European Court of the European Union in decision rendered today in a case of a German consumers association (Zentrale zur Bekämpfung…

European consumers are concerned about Kroes’ plans on broadband

Today  (January 10, 2013) the European Consumers organization BEUC sent a letter to Neelie Kroes warning the European Commissioner for the Digital Agenda about the potential negative impact of her proposed reform on the broadband market. BEUC refers to the draft Recommendation on non-discrimination…